Privacy Policy

Last updated: June 2026

“Ayubowan!” At Ceylon Hunt, we help travellers discover Sri Lanka through tailor-made tours and curated experiences. This policy explains what personal information we collect, why we collect it, and the choices you have. We are committed to handling your information responsibly and keeping it secure.

1. Who we are

Ceylon Hunt is a Destination Management Company based in Sri Lanka. We organise excursions, tour packages and tailor-made trips for private and corporate groups as well as individual travellers. For the purposes of this policy, Ceylon Hunt is the party responsible for deciding how and why your personal information is processed. If you have any questions, you can reach us using the contact details at the end of this page.

2. Information we collect

We collect information that you give us, information collected automatically when you use our website, and information we receive from the partners who help deliver your trip.

Information you provide to us

• Contact and enquiry details — your name, email address, phone number, country of residence and the details of your travel enquiry when you request a quote or get in touch.
• Booking and travel details — traveller names, dates of travel, accommodation and activity preferences, and other details needed to plan and confirm your tour.
• Identity and travel documents — where required for bookings, visas, or transport, this may include passport details, nationality, and date of birth.
• Special requirements — dietary needs, accessibility requirements, or relevant health and medical information you choose to share so we can arrange your trip safely. This is sensitive information and we only use it for the purpose you provided it.
• Payment information — details needed to process deposits and payments. Card payments are handled by secure third-party payment providers; we do not store full card numbers on our own systems.
• Comments and communications — any messages, reviews or comments you send us by email, WhatsApp, social media, or through forms on our site.

Information collected automatically

• Usage and device data — your IP address, browser type, pages viewed, and how you arrived at our site, collected through cookies and similar technologies (see section 6).
• Comment metadata — if you leave a comment on the site, we collect the data shown in the comment form plus your IP address and browser user agent string to help with spam detection.

3. How we use your information

• To respond to your enquiries and prepare quotes and itineraries.
• To plan, confirm and manage your bookings and travel arrangements.
• To process payments and keep records of transactions.
• To communicate with you about your trip, including updates, confirmations and support before, during and after travel.
• To send you marketing or promotional material where you have agreed to receive it — you can opt out at any time.
• To improve our website, services and customer experience.
• To detect and prevent fraud, spam and misuse, and to meet our legal, accounting and regulatory obligations.

4. Who we share your data with

To deliver your trip, we share only the information necessary with the partners involved in your arrangements. These may include:

• Travel and tour suppliers — hotels, guesthouses, transport providers, drivers, guides, airlines, and activity or excursion operators.
• Payment processors — secure providers who handle deposits and payments on our behalf.
• Service providers — companies that support our website, email, booking systems, and automated spam detection.
• Authorities — where we are legally required to disclose information, for example for visa, immigration or tax purposes.

We do not sell your personal information to third parties. If you request a password reset on our website, your IP address will be included in the reset email.

5. International transfers

Ceylon Hunt operates from Sri Lanka and serves travellers from around the world. Because of this, your information may be processed in Sri Lanka and shared with suppliers in other countries in order to arrange your trip. Where your information is transferred internationally, we take reasonable steps to ensure it is handled securely and in line with this policy.

6. Cookies and embedded content

Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use our pages.

• If you leave a comment, you may opt in to saving your name, email address and website in cookies for your convenience. These last up to one year.
• Some cookies support analytics and marketing so we can improve the site and measure performance.
• You can control or disable cookies through your browser settings, though some features may not work as intended if you do.

Embedded content: pages on this site may include embedded content such as videos, images or maps from other websites. This content behaves as if you had visited the other website directly, and those sites may collect data about you, set their own cookies, and monitor your interaction with that content.

Uploaded images: if images are uploaded to the website, please avoid uploading images with embedded location data (EXIF GPS), as visitors may be able to download and extract that data.

7. How long we keep your data

We keep your personal information only for as long as needed for the purposes described in this policy, or as required by law. Booking, payment and tax records are kept for the periods required by Sri Lankan accounting and legal obligations. Enquiry and marketing data is kept until it is no longer needed or you ask us to delete it. If you leave a comment, the comment and its metadata may be retained so we can recognise and approve follow-up comments automatically.

8. Your rights

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, where we are not required to keep it for legal, administrative or security reasons.
• Object to or restrict certain processing, and withdraw consent for marketing at any time.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on your request.

9. How we protect your data

We use reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. While no method of transmission over the internet is completely secure, we take care to safeguard the information you share with us, particularly payment and identity details.

10. Children’s privacy

Our services are intended for adults. Where bookings include children, the details are provided by the adult making the booking. We do not knowingly collect information directly from children without the involvement of a parent or guardian.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.

12. Contact us

If you have questions about this Privacy Policy or how we handle your information, please get in touch: